Privacy Policy

Effective date: June 19, 2026 · Last reviewed: June 19, 2026

This Privacy Policy describes how Encinitas Appliance Repair Service (“we,” “us,” or “our”) treats the limited personal information we receive when households across San Diego & Orange County reach out to schedule appliance repair. We are a residential service company based at 175 N El Camino Real, Ste 204, Encinitas, CA 92024, dispatching background-checked technicians for hands-on jobs daily from 8:00 AM to 6:00 PM, with calls answered around the clock. Our business runs on phone calls and in-home visits — not on data collection — and this policy is written to reflect that. We have intentionally kept our digital footprint small, and the sections below explain exactly what that means for you.

By calling our office, using our external booking link, or otherwise sharing details so we can service your appliance, you acknowledge the practices set out here. If any part of this policy is unclear, you can reach a real person at (760) 477-0575 and ask before you share anything.

A deliberately minimal approach: no web forms, no email

Before describing what we collect, it helps to explain what we do not do. This website does not contain any contact form, quote form, newsletter signup, live chat box, or any other field where you can type personal information directly into our pages. We also do not publish an email address and do not invite email correspondence. These are deliberate design choices, not oversights. By removing forms and inboxes from the equation, we avoid accumulating message threads, stray attachments, and abandoned half-completed submissions that would otherwise sit on a server collecting personal details we never needed.

The practical result is that there are only two ways to start service with us, and both are ones you control: you can place a phone call to (760) 477-0575, or you can use our external booking link at our online scheduler, which opens in a new tab on a separate booking platform. Information flows to us only when you decide to take one of those steps.

What information we receive

The information we handle is the modest set of facts needed to find your home, understand your appliance problem, and complete the work. Depending on how you contact us, this may include:

• Your name and phone number — so we can confirm the appointment, call when the technician is on the way, and follow up if a part needs to be ordered.
• Your service address — the street address, unit number, and city or ZIP where the appliance is located, so we can route a technician to the right door.
• Appliance and symptom details — the type of appliance (refrigerator, washer, dryer, oven, dishwasher, and so on), the brand or model when you know it, and a plain-language description of what is going wrong. This lets us bring likely parts and quote an accurate flat rate.
• Scheduling preferences — the date and time window that works for you, and any access notes such as gate codes or parking instructions you choose to share.
• Call details — when you phone us, our telephone service records the incoming number and basic call-handling information so we can return calls and confirm appointments.

When you book through the external scheduler, the booking platform collects the details you enter there and passes the appointment information to us. We ask only for what a technician genuinely needs. We do not request government identification numbers, bank logins, or sensitive personal characteristics, and you should never feel obligated to share more than the problem at hand requires.

How we use the information

Every piece of information we receive is used for the single purpose of delivering the service you requested. In concrete terms, that means we use it to:

• schedule, confirm, reschedule, or cancel your repair appointment;
• route the right technician with the right parts to your address;
• perform the on-site diagnosis covered by our $89 service call and quote a firm, flat-rate price before any work begins;
• order genuine OEM parts when a repair calls for them;
• contact you about timing, parts availability, or follow-up on a completed job; and
• keep a basic service record so we can honor our workmanship and parts guarantee.

We do not use your information to build advertising profiles, and we do not sell, rent, or trade it. We will not send you marketing messages that have nothing to do with the service you asked for. Put simply, the reason we hold your details is to fix your appliance and stand behind that work — nothing more.

Third parties who may be involved

Because we keep our own systems lean, a small number of outside providers help us operate. We share information with them only to the extent needed for the function they perform:

• Our external booking and scheduling provider. The online scheduler linked from this site is operated on a separate platform. When you submit a booking there, the appointment details you enter are processed on that provider’s systems and then delivered to us so we can dispatch a technician. Your use of that scheduler is also governed by the provider’s own privacy terms, which you should review on their site.
• Embedded Google Maps. Pages on this site may show a map of our Encinitas location supplied by Google Maps. Loading that map can allow Google to receive standard technical information about your visit, such as your IP address, in accordance with Google’s own privacy policy. The map is there to help you find us, not to identify you.
• Website hosting and basic analytics. This is a fast, static website served by a hosting provider. Like virtually all web servers, the host may log routine technical data such as IP addresses and browser type for security and reliability. If aggregate analytics are in use, they are limited to non-identifying usage trends that help us keep the site working well.
• Parts suppliers. When a repair requires a specific component, we may share the appliance’s make and model — but not your personal contact details — with a supplier to source the correct genuine part.

We do not authorize any of these providers to use your information for their own independent marketing. If we ever need to disclose information to comply with a lawful request, a court order, or to protect the safety of our technicians and customers, we will limit any such disclosure to what the situation requires.

Cookies and analytics

This site is built to be lightweight and does not rely on intrusive tracking. We do not use cookies to follow you across other websites, and we do not run third-party advertising networks on these pages. Some technologies that load standard web content — such as the embedded map — may set their own cookies controlled by the provider rather than by us. Any analytics we use are configured to measure general, aggregate behavior (for example, how many people viewed a service page) rather than to identify individuals. You can control or block cookies through your browser settings at any time; doing so will not prevent you from calling us or using the booking link.

How long we keep information

We retain service information only for as long as it is useful for the purpose it was collected and for any period required by law or sound business recordkeeping. Appointment and job records are generally kept while they remain relevant to honoring our guarantee, answering questions about prior work, or addressing a recurring issue with the same appliance. Routine technical logs are kept for a short period and then cycle out. When information is no longer needed, we take reasonable steps to delete or de-identify it. If you would like us to remove your records sooner, you can ask by phone, and we will do so unless we are required to keep them.

How we protect your information

We use reasonable administrative and practical safeguards designed to protect the limited information we hold. Access to customer details is restricted to the people who need it to schedule jobs and dispatch technicians, and our technicians are background-checked. Because we do not run web forms or maintain public email inboxes, we avoid an entire category of risk that comes with collecting messages online. No method of storage or transmission is ever perfectly secure, and we cannot guarantee absolute security; if you have concerns about how you share a particular detail, the safest channel is a direct phone call to (760) 477-0575.

Privacy rights for California residents

Because we serve San Diego County and Orange County in California, many of our customers are California residents. Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), California residents have specific rights regarding their personal information. These include:

• The right to know what categories of personal information we have collected about you, how we used it, and the categories of third parties with whom we shared it.
• The right to delete the personal information we hold about you, subject to legal exceptions such as completing a transaction or keeping records we are required to retain.
• The right to correct inaccurate personal information we maintain about you.
• The right to opt out of the sale or sharing of personal information. We do not sell or share your personal information in the way those terms are used under the CCPA, so there is nothing for you to opt out of — but you retain the right regardless.
• The right to non-discrimination, meaning we will not deny service, charge a different price, or provide a lesser quality of service because you exercised a privacy right.

To exercise any of these rights, simply call us at (760) 477-0575. Because we publish no email address and operate no online rights portal, the phone is the single, direct channel for these requests, and a real person handles them. We may need to verify your identity by confirming details associated with your service — such as the phone number or address tied to your appointment — before we act on a request, so that we do not release or delete information for the wrong person. You may also designate an authorized agent to make a request on your behalf by phone, and we may ask for reasonable proof of that authorization.

Children’s privacy

Our services are intended for homeowners, renters, and property managers arranging appliance repair, and our website is directed to a general adult audience. We do not knowingly collect personal information from children under the age of 13. Because we have no forms or accounts, there is no place on this site for a child to register or submit information to us. If you believe a child has somehow provided us with personal information, please call us so we can delete it.

Links to other websites

This site contains links to third-party destinations — most notably the external booking scheduler and the embedded map — and may reference manufacturer or resource pages for your convenience. Once you follow a link off our website, you are subject to the privacy practices and terms of that other site, which we do not control. We encourage you to read the privacy policy of any third-party site before sharing personal information there. A link from our pages is not an endorsement of every practice of the destination site.

Changes to this policy

We may revise this Privacy Policy from time to time to reflect changes in how we operate or in applicable law. When we make a material change, we will update the effective date shown at the top of this page and post the revised version here. Because we do not maintain an email list, we will not send you a notice directly; instead, the current policy on this page always governs. We encourage you to review it whenever you arrange service so you are aware of any updates.

How to contact us

If you have any question about this Privacy Policy, want to know what information we hold, or wish to exercise a privacy right, please contact Encinitas Appliance Repair Service by phone at (760) 477-0575. Our line is answered 24/7, and a real person can help you. Our home base is 175 N El Camino Real, Ste 204, Encinitas, CA 92024. Consistent with the approach described throughout this policy, the phone is our designated channel for privacy questions and requests — we do not use email or web forms for any purpose, including these.